Ugam Interactive Solutions | Enriching career opportunities

Job Description:
To lead the operations of a service line/team within a service line and meet/exceed business objectives of the same.

Work Location: Mumbai

Responsibilities:
Strategy

Contribute towards developing the business strategy of the service line/function.
Cascade elements of the above to reporting teams.
Participate and contribute in the performance review of the function.
Develop, review and improve the performance MIS of the service line/team within a service line.
Periodically review the performance of the service line/team within the service line as per the strategy goals.
Suggest / take decisions / actions to align performance of the service line/team within a service line.

Client

Undertake necessary preparation for client reviews or support the Functional head in preparation for client reviews.
Lead certain client reviews. These reviews may or may not include account managers.
Be proactive and systematic to avoid client escalations / issues and promptly resolve and/or appropriately channelize any escalations
Upon request lead or assist in developing proposals / parts of proposals, requisite services / solutions to increase business from existing clients in conjunction with the account manager.
Upon request lead or assist in developing proposals / parts of proposals, requisite services /solutions to convert prospects to clients in conjunction with the sales team.
Upon request assist the sales team in pitching to new prospects.
Assist the Functional head/Sales team/Marketing team in the preparation of marketing material.
Maintain sustainable and trustworthy relations in the client organization

Operational

Meet / exceed operational targets for the service line/team within a service line.
Clearly define and communicate operational targets for direct reportees.
Ensure that direct reportees systematically define and communicate operational targets to subsequent team members, thus affirming all team members have clearly defined targets.
Build (where applicable and requested), run and review processes and systems to ensure business objectives are met / surpassed.
Consult teams to ensure development and improvement of processes and systems within service line projects.
Action and implement various strategic initiatives like quality improvement/measurement, automation etc
Generate correct and timely invoices on a monthly basis.
Develop and proactively review and tune the team structure to meet / exceed business objectives
Manage outsourced work through appropriate vendor management process.
Ideate and contribute to the development of new service offerings/products for the market.
Contribute in ensuring current service offerings are continuously upgraded with innovative solutions that are market oriented and enable the function to continuously climb the value chain.
Contribute/lead in planning and outlining expectations for operation related IT infrastructure. Work in conjunction with IT team for selection, upgrade and review of operational related IT infrastructure.
Stay abreast of relevant competitor information and share it with the corporate planning team and other teams as applicable.

People

Identify gaps in the service line talent pool and take appropriate action (select or train people) to bridge the gap.
Participate in selection process to ensure the right talent is selected in a timely manner.
Develop groom and coach team members so that they are able to perform better / as per the business objectives and Ugam culture.
Effectively train team members to enhance skill sets/performance.
Facilitate transfer of talent to other teams and absorb talent from other teams.
Clearly define and communicate KRA’s and KPI’s for direct reportees.
Ensure that direct reportees systematically define and communicate KRA’s and KPI’s to subsequent team members, thus affirming all team members have well defined KRA’s and KPI’s.
Make sure all team members’ performance is reviewed periodically and clear feedback is provided on a continuous basis.
Ensure timely completion of appraisals.
Resolve and/or escalate employee grievances in a timely manner.
Ensure employees are highly motivated and have high morale

Corporate Alignment

Communicate company vision, mission, and goals. Ensure complete alignment of the functional / service line teams to overall company objectives.
Champion Ugam culture by role modeling behaviors
Create a work environment that nurtures and supports diversity and has an inclusive work culture.
Ensure productive work relationships are established with all relevant internal functions.
Ensure data confidentiality, integrity and protection of company’s intellectual property

Requirement and Experience:

Any Graduate
Work Experience: overall 4 – 6years

Technical Skills:

Business planning skills
Domain knowledge relevant to the function
Communication
Decision making
Client relationship management (Manage Company programs related to client relationships)
People development (attract, retain, coach, motivate, develop)
Dealing with ambiguities/ Chaos and conflicts
Strategic mindset
Build and nurture relationships/network
Quality orientation
Client orientation/centricity
Organization building
Result orientation

Job Description:
To lead a team and deliver / execute projects to result in client satisfaction. Meet / exceed ‘team / business’ objectives.

Work Location: Mumbai (Goregaon)

Responsibilities:
Client

Ensure clients are updated on project deliverables and schedules
Ensure prompt and clear response is provided to client queries pertaining to project status, QA results, and any other project related issues ensuring client satisfaction
Attempt to create a good rapport with clients and attempt to develop cordial working relationships

Operational

Plan projects based on targets set and get them approved from the Business Manager.
Upon request, participate / contribute in developing / executing procedures / processes at a SL level.
Develop processes at a Project Level.
As applicable or requested, assign / allocate or oversee allocation of work to the team on a regular basis.
Prioritize daily deliverables and assist / supervise team members with planning at a project (multiple projects within 1 client/multiple clients) level within an SL
Oversee execution
Set – up / run / review / improve norms / standards for Quality Assurance.
Develop/Assist in developing measurement systems and measure to track process performance
Review team performance on a day – to – day basis. Ensure team’s performance meets / exceeds client requirements.
Resolve client issues.
Diagnose and Resolve/Assist in the diagnosis and resolution of operational issues.
Prepare/Assist in preparation of client reviews.
Ensure team adheres to client and function expectations, standards, guidelines and procedures.
Meet / exceed operational targets.
Upon request, participate / contribute in developing services / solutions.
Upon request or as specified, participate and contribute in client calls.

People

Participate in the selection process to ensure the right talent is selected in a timely manner.
Develop, groom, coach team members so that they are able to perform better / as per the business objectives and Ugam culture.
Facilitate transfer of talent to other teams and absorb talent from other teams.
Clearly define and communicate KRA’s and KPI’s for direct reportees.
Ensure that direct reportees systematically define and communicate KRA’s and KPI’s to subsequent team members, thus affirming all team members have well defined KRA’s and KPI’s.
Make sure all team members’ performance is reviewed periodically and clear feedback is provided on a continuous basis.
Ensure timely completion of appraisals.
Respond to and resolve employee grievance in a timely manner.
Ensure employees are highly motivated and have a high morale.

Corporate Alignment

Demonstrate professional behavior in all facets of work life, understand and practice company values.
Ensure productive work relationships are established with all relevant internal functions.
Ensure data confidentiality, integrity and protection of company’s intellectual property.

Requirement and Experience:

Any Graduate
Work Experience: overall 4 – 6years

Technical Skills:

Business planning skills
Relevant domain knowledge
Communication
Decision making
Client relationship management (Manage Company programs related to client relationships)
Team work
Interpersonal skills
Organization building
People development (attract, retain, coach, motivate, develop)
Dealing with ambiguities/chaos and ambiguities/chaos and conflicts
Quality orientation
Client orientation
Result orientation
Process improvement ability

Job Description:
To be the Technical lead in the Product and Application development initiatives, lead the product development team from a technical standpoint and develop a practice for technical consulting

Work Location: Mumbai (Thane)

Responsibilities:
Client/Internal Partners

Co – ordinate with stake holders in the client organization to ensure successful installation, working and maintenance of the application developed from a technical stand point.
Upon request lead or assist in developing proposals / parts of proposals, requisite services /solutions to convert prospects to clients in conjunction with the sales team.
Consult, and train product development team in implementing the right practices across the entire SDLC
Consult business managers and supervisors from operations team in choosing the right technology platforms and technical solutions for their automation needs
Act as the lead for technical issues in product and application post implementation on client side,. Ensure satisfactory resolution.

Operational

Act as a single point of responsibility for the technical solution from an application and system perspective
Design long – term, reliable and adaptive technical architectures for the products and applications developed and assist the project manager in resolving technical issues faced by development team
Act as a bridge between developers, project managers, and business experts
Ideate and contribute to the development of new service offerings/products for the market.
Lead the design, development, successful implementation and maintenance of the application as outlined in the business strategy from a technical standpoint Improve overall speed – to – market of products and tools by appropriate use of configuration structures and continuously improving developer productivity and defect prevention.
Develop industry standard processes and ensure implementation and adoption of the same by development team for the entire SDLC
Review the implementation of the same and its improvement with a view to achieving industry standard certifications for processes
Manage outsourced work through appropriate vendor management process.
Lead internal and external product and application development reviews from a technical standpoint
Develop the practice of technical consulting by hiring, training and grooming a team of technical experts and developing processes around this practice

People

Identify gaps in the sub – function talent pool and take appropriate action (select or train people) to bridge the gap.
Participate in selection process to ensure the right talent is selected in a timely manner.
Develop, groom and coach sub – function members so that they are able to perform better / as per the business objectives and Ugam culture.
Effectively train sub – function members to enhance skill sets/performance.
Clearly define and communicate KRA’s and KPI’s for direct reportees.
Ensure that direct reportees systematically define and communicate KRA’s and KPI’s to subsequent sub – function members, thus affirming all sub – function members have well defined KRA’s and KPI’s.
Ensure timely completion of appraisals.
Resolve and/or escalate employee grievances in a timely manner.
Ensure employees are highly motivated and have high morale

Corporate Alignment

Demonstrate professional behavior in all facets of work life, understand and practice company values.
Ensure productive work relationships are established with all relevant internal functions.
Ensure data confidentiality, integrity and protection of company’s intellectual property…

Requirement and Experience:

Any Graduate
Work Experience: overall 4 – 6years

Technical Skills:

Business planning skills
Domain knowledge relevant to the function
Communication
Decision making
Client relationship management (Manage Company programs related to client relationships)
People development (attract, retain, coach, motivate, develop)
Proven software design and architectural skills
Dealing with ambiguities/ Chaos and conflicts
Strategic mindset
Build and nurture relationships/network
Quality orientation
Client orientation/centricity
Organization building
Result orientation

Job Description:
The primary role is to lead a team and deliver / execute projects to result in client satisfaction. Meet / exceed ‘team / business’ objectives.

Responsibilities:

Client

Ensure clients are updated on project deliverables and schedules
Ensure prompt and clear response is provided to client queries pertaining to project status, QA results, and any other project related issues ensuring client satisfaction
Attempt to create a good rapport with clients and attempt to develop cordial working relationships

Operational

Plan projects based on targets set and get them approved from the Business Manager.
Upon request, participate / contribute in developing / executing procedures / processes at a SL level.
Develop processes at a Project Level.
As applicable or requested, assign / allocate or oversee allocation of work to the team on a regular basis.
Prioritize daily deliverables and assist / supervise team members with planning at a project (multiple projects within 1 client/multiple clients) level within an SL
Oversee execution
Set – up / run / review / improve norms / standards for Quality Assurance.
Develop/Assist in developing measurement systems and measure to track process performance
Review team performance on a day – to – day basis. Ensure team’s performance meets / exceeds client requirements.
Resolve client issues.
Diagnose and Resolve/Assist in the diagnosis and resolution of operational issues.
Prepare/Assist in preparation of client reviews.
Ensure team adheres to client and function expectations, standards, guidelines and procedures.
Meet / exceed operational targets.
Upon request, participate / contribute in developing services / solutions.
Upon request or as specified, participate and contribute in client calls.

People

Participate in the selection process to ensure the right talent is selected in a timely manner.
Develop, groom, coach team members so that they are able to perform better / as per the business objectives and Ugam culture.
Facilitate transfer of talent to other teams and absorb talent from other teams.
Clearly define and communicate KRA’s and KPI’s for direct reportees.
Ensure that direct reportees systematically define and communicate KRA’s and KPI’s to subsequent team members, thus affirming all team members have well defined KRA’s and KPI’s.
Make sure all team members’ performance is reviewed periodically and clear feedback is provided on a continuous basis.
Ensure timely completion of appraisals.
Respond to and resolve employee grievance in a timely manner.
Ensure employees are highly motivated and have a high morale.
Team could include external vendor(s).

Corporate Alignment

Demonstrate professional behavior in all facets of work life, understand and practice company values.
Ensure productive work relationships are established with all relevant internal functions.
Ensure data confidentiality, integrity and protection of company's intellectual property.

Job Location:Coimbatore & Mumbai

Requirement and Experience

Any Graduate
Work Experience: overall 4 – 6years

Technical Skills:

Relevant domain knowledge
Business planning skills
Communication
Decision making
Client relationship management (Manage Company programs related to client relationships)
Team work
Interpersonal skills
Organization build
People development (attracts, retain, coach, motivate, develop)
Dealing with ambiguities/chaos and ambiguities/chaos and conflicts
Quality orientation
Client orientation
Result orientation
Process improvement ability