Manager (SEO) – Online Marketing Services
Job Description:
To lead the operations of a service line/team within a service line and meet/exceed business objectives of the same.
Work Location: Mumbai
To lead the operations of a service line/team within a service line and meet/exceed business objectives of the same.
Work Location: Mumbai
Responsibilities:
Strategy
Strategy
- Contribute towards developing the business strategy of the service line/function.
- Cascade elements of the above to reporting teams.
- Participate and contribute in the performance review of the function.
- Develop, review and improve the performance MIS of the service line/team within a service line.
- Periodically review the performance of the service line/team within the service line as per the strategy goals.
- Suggest / take decisions / actions to align performance of the service line/team within a service line.
Client
- Undertake necessary preparation for client reviews or support the Functional head in preparation for client reviews.
- Lead certain client reviews. These reviews may or may not include account managers.
- Be proactive and systematic to avoid client escalations / issues and promptly resolve and/or appropriately channelize any escalations
- Upon request lead or assist in developing proposals / parts of proposals, requisite services / solutions to increase business from existing clients in conjunction with the account manager.
- Upon request lead or assist in developing proposals / parts of proposals, requisite services /solutions to convert prospects to clients in conjunction with the sales team.
- Upon request assist the sales team in pitching to new prospects.
- Assist the Functional head/Sales team/Marketing team in the preparation of marketing material.
- Maintain sustainable and trustworthy relations in the client organization
Operational
- Meet / exceed operational targets for the service line/team within a service line.
- Clearly define and communicate operational targets for direct reportees.
- Ensure that direct reportees systematically define and communicate operational targets to subsequent team members, thus affirming all team members have clearly defined targets.
- Build (where applicable and requested), run and review processes and systems to ensure business objectives are met / surpassed.
- Consult teams to ensure development and improvement of processes and systems within service line projects.
- Action and implement various strategic initiatives like quality improvement/measurement, automation etc
- Generate correct and timely invoices on a monthly basis.
- Develop and proactively review and tune the team structure to meet / exceed business objectives
- Manage outsourced work through appropriate vendor management process.
- Ideate and contribute to the development of new service offerings/products for the market.
- Contribute in ensuring current service offerings are continuously upgraded with innovative solutions that are market oriented and enable the function to continuously climb the value chain.
- Contribute/lead in planning and outlining expectations for operation related IT infrastructure. Work in conjunction with IT team for selection, upgrade and review of operational related IT infrastructure.
- Stay abreast of relevant competitor information and share it with the corporate planning team and other teams as applicable.
People
- Identify gaps in the service line talent pool and take appropriate action (select or train people) to bridge the gap.
- Participate in selection process to ensure the right talent is selected in a timely manner.
- Develop groom and coach team members so that they are able to perform better / as per the business objectives and Ugam culture.
- Effectively train team members to enhance skill sets/performance.
- Facilitate transfer of talent to other teams and absorb talent from other teams.
- Clearly define and communicate KRA’s and KPI’s for direct reportees.
- Ensure that direct reportees systematically define and communicate KRA’s and KPI’s to subsequent team members, thus affirming all team members have well defined KRA’s and KPI’s.
- Make sure all team members’ performance is reviewed periodically and clear feedback is provided on a continuous basis.
- Ensure timely completion of appraisals.
- Resolve and/or escalate employee grievances in a timely manner.
- Ensure employees are highly motivated and have high morale
Corporate Alignment
- Communicate company vision, mission, and goals. Ensure complete alignment of the functional / service line teams to overall company objectives.
- Champion Ugam culture by role modeling behaviors
- Create a work environment that nurtures and supports diversity and has an inclusive work culture.
- Ensure productive work relationships are established with all relevant internal functions.
- Ensure data confidentiality, integrity and protection of company’s intellectual property
Requirement and Experience:
- Any Graduate
- Work Experience: overall 4 – 6years
Technical Skills:
- Business planning skills
- Domain knowledge relevant to the function
- Communication
- Decision making
- Client relationship management (Manage Company programs related to client relationships)
- People development (attract, retain, coach, motivate, develop)
- Dealing with ambiguities/ Chaos and conflicts
- Strategic mindset
- Build and nurture relationships/network
- Quality orientation
- Client orientation/centricity
- Organization building
- Result orientation
Team Leader – Online Marketing Services
Job Description:
To lead a team and deliver / execute projects to result in client satisfaction. Meet / exceed ‘team / business’ objectives.
Work Location: Mumbai (Goregaon)
To lead a team and deliver / execute projects to result in client satisfaction. Meet / exceed ‘team / business’ objectives.
Work Location: Mumbai (Goregaon)
Responsibilities:
Client
Client
- Ensure clients are updated on project deliverables and schedules
- Ensure prompt and clear response is provided to client queries pertaining to project status, QA results, and any other project related issues ensuring client satisfaction
- Attempt to create a good rapport with clients and attempt to develop cordial working relationships
Operational
- Plan projects based on targets set and get them approved from the Business Manager.
- Upon request, participate / contribute in developing / executing procedures / processes at a SL level.
- Develop processes at a Project Level.
- As applicable or requested, assign / allocate or oversee allocation of work to the team on a regular basis.
- Prioritize daily deliverables and assist / supervise team members with planning at a project (multiple projects within 1 client/multiple clients) level within an SL
- Oversee execution
- Set – up / run / review / improve norms / standards for Quality Assurance.
- Develop/Assist in developing measurement systems and measure to track process performance
- Review team performance on a day – to – day basis. Ensure team’s performance meets / exceeds client requirements.
- Resolve client issues.
- Diagnose and Resolve/Assist in the diagnosis and resolution of operational issues.
- Prepare/Assist in preparation of client reviews.
- Ensure team adheres to client and function expectations, standards, guidelines and procedures.
- Meet / exceed operational targets.
- Upon request, participate / contribute in developing services / solutions.
- Upon request or as specified, participate and contribute in client calls.
People
- Participate in the selection process to ensure the right talent is selected in a timely manner.
- Develop, groom, coach team members so that they are able to perform better / as per the business objectives and Ugam culture.
- Facilitate transfer of talent to other teams and absorb talent from other teams.
- Clearly define and communicate KRA’s and KPI’s for direct reportees.
- Ensure that direct reportees systematically define and communicate KRA’s and KPI’s to subsequent team members, thus affirming all team members have well defined KRA’s and KPI’s.
- Make sure all team members’ performance is reviewed periodically and clear feedback is provided on a continuous basis.
- Ensure timely completion of appraisals.
- Respond to and resolve employee grievance in a timely manner.
- Ensure employees are highly motivated and have a high morale.
Corporate Alignment
- Demonstrate professional behavior in all facets of work life, understand and practice company values.
- Ensure productive work relationships are established with all relevant internal functions.
- Ensure data confidentiality, integrity and protection of company’s intellectual property.
Requirement and Experience:
- Any Graduate
- Work Experience: overall 4 – 6years
Technical Skills:
- Business planning skills
- Relevant domain knowledge
- Communication
- Decision making
- Client relationship management (Manage Company programs related to client relationships)
- Team work
- Interpersonal skills
- Organization building
- People development (attract, retain, coach, motivate, develop)
- Dealing with ambiguities/chaos and ambiguities/chaos and conflicts
- Quality orientation
- Client orientation
- Result orientation
- Process improvement ability
Assistant Manager (Technical Architect) – Online Marketing Services
Job Description:
To be the Technical lead in the Product and Application development initiatives, lead the product development team from a technical standpoint and develop a practice for technical consulting
Work Location: Mumbai (Thane)
To be the Technical lead in the Product and Application development initiatives, lead the product development team from a technical standpoint and develop a practice for technical consulting
Work Location: Mumbai (Thane)
Responsibilities:
Client/Internal Partners
Client/Internal Partners
- Co – ordinate with stake holders in the client organization to ensure successful installation, working and maintenance of the application developed from a technical stand point.
- Upon request lead or assist in developing proposals / parts of proposals, requisite services /solutions to convert prospects to clients in conjunction with the sales team.
- Consult, and train product development team in implementing the right practices across the entire SDLC
- Consult business managers and supervisors from operations team in choosing the right technology platforms and technical solutions for their automation needs
- Act as the lead for technical issues in product and application post implementation on client side,. Ensure satisfactory resolution.
Operational
- Act as a single point of responsibility for the technical solution from an application and system perspective
- Design long – term, reliable and adaptive technical architectures for the products and applications developed and assist the project manager in resolving technical issues faced by development team
- Act as a bridge between developers, project managers, and business experts
- Ideate and contribute to the development of new service offerings/products for the market.
- Lead the design, development, successful implementation and maintenance of the application as outlined in the business strategy from a technical standpoint Improve overall speed – to – market of products and tools by appropriate use of configuration structures and continuously improving developer productivity and defect prevention.
- Develop industry standard processes and ensure implementation and adoption of the same by development team for the entire SDLC
- Review the implementation of the same and its improvement with a view to achieving industry standard certifications for processes
- Manage outsourced work through appropriate vendor management process.
- Lead internal and external product and application development reviews from a technical standpoint
- Develop the practice of technical consulting by hiring, training and grooming a team of technical experts and developing processes around this practice
People
- Identify gaps in the sub – function talent pool and take appropriate action (select or train people) to bridge the gap.
- Participate in selection process to ensure the right talent is selected in a timely manner.
- Develop, groom and coach sub – function members so that they are able to perform better / as per the business objectives and Ugam culture.
- Effectively train sub – function members to enhance skill sets/performance.
- Clearly define and communicate KRA’s and KPI’s for direct reportees.
- Ensure that direct reportees systematically define and communicate KRA’s and KPI’s to subsequent sub – function members, thus affirming all sub – function members have well defined KRA’s and KPI’s.
- Ensure timely completion of appraisals.
- Resolve and/or escalate employee grievances in a timely manner.
- Ensure employees are highly motivated and have high morale
Corporate Alignment
- Demonstrate professional behavior in all facets of work life, understand and practice company values.
- Ensure productive work relationships are established with all relevant internal functions.
- Ensure data confidentiality, integrity and protection of company’s intellectual property…
Requirement and Experience:
- Any Graduate
- Work Experience: overall 4 – 6years
Technical Skills:
- Business planning skills
- Domain knowledge relevant to the function
- Communication
- Decision making
- Client relationship management (Manage Company programs related to client relationships)
- People development (attract, retain, coach, motivate, develop)
- Proven software design and architectural skills
- Dealing with ambiguities/ Chaos and conflicts
- Strategic mindset
- Build and nurture relationships/network
- Quality orientation
- Client orientation/centricity
- Organization building
- Result orientation
Assistant Manager / Team Leader – Online Marketing ServicesJob Description:
The primary role is to lead a team and deliver / execute projects to result in client satisfaction. Meet / exceed ‘team / business’ objectives.
Operational
People
Corporate Alignment
The primary role is to lead a team and deliver / execute projects to result in client satisfaction. Meet / exceed ‘team / business’ objectives.
Responsibilities:
Client
- Ensure clients are updated on project deliverables and schedules
- Ensure prompt and clear response is provided to client queries pertaining to project status, QA results, and any other project related issues ensuring client satisfaction
- Attempt to create a good rapport with clients and attempt to develop cordial working relationships
Operational
- Plan projects based on targets set and get them approved from the Business Manager.
- Upon request, participate / contribute in developing / executing procedures / processes at a SL level.
- Develop processes at a Project Level.
- As applicable or requested, assign / allocate or oversee allocation of work to the team on a regular basis.
- Prioritize daily deliverables and assist / supervise team members with planning at a project (multiple projects within 1 client/multiple clients) level within an SL
- Oversee execution
- Set – up / run / review / improve norms / standards for Quality Assurance.
- Develop/Assist in developing measurement systems and measure to track process performance
- Review team performance on a day – to – day basis. Ensure team’s performance meets / exceeds client requirements.
- Resolve client issues.
- Diagnose and Resolve/Assist in the diagnosis and resolution of operational issues.
- Prepare/Assist in preparation of client reviews.
- Ensure team adheres to client and function expectations, standards, guidelines and procedures.
- Meet / exceed operational targets.
- Upon request, participate / contribute in developing services / solutions.
- Upon request or as specified, participate and contribute in client calls.
People
- Participate in the selection process to ensure the right talent is selected in a timely manner.
- Develop, groom, coach team members so that they are able to perform better / as per the business objectives and Ugam culture.
- Facilitate transfer of talent to other teams and absorb talent from other teams.
- Clearly define and communicate KRA’s and KPI’s for direct reportees.
- Ensure that direct reportees systematically define and communicate KRA’s and KPI’s to subsequent team members, thus affirming all team members have well defined KRA’s and KPI’s.
- Make sure all team members’ performance is reviewed periodically and clear feedback is provided on a continuous basis.
- Ensure timely completion of appraisals.
- Respond to and resolve employee grievance in a timely manner.
- Ensure employees are highly motivated and have a high morale.
- Team could include external vendor(s).
Corporate Alignment
- Demonstrate professional behavior in all facets of work life, understand and practice company values.
- Ensure productive work relationships are established with all relevant internal functions.
- Ensure data confidentiality, integrity and protection of company's intellectual property.
Job Location:Coimbatore & Mumbai
Requirement and Experience
- Any Graduate
- Work Experience: overall 4 – 6years
Technical Skills:
- Relevant domain knowledge
- Business planning skills
- Communication
- Decision making
- Client relationship management (Manage Company programs related to client relationships)
- Team work
- Interpersonal skills
- Organization build
- People development (attracts, retain, coach, motivate, develop)
- Dealing with ambiguities/chaos and ambiguities/chaos and conflicts
- Quality orientation
- Client orientation
- Result orientation
- Process improvement ability


